Frederic Mazza
Innovative & Experienced Hospitality Professional
Strategic planning
Result oriented
Decision maker
Sense of organization
Skilled communicator
42 years old
Phuket Thailand
Professional Status
Unemployed
Available
About Me
Highly influential, creative and experienced hospitality professional with a strong customer focus. Proven experience in high pressure, high profile environments delivering innovation and change. Commercially aware and able to communicate at all levels with the business. A strategic thinker who enjoys the fast pace operations
Skills
Management Leadership
- Recruiting, integration and development of new collaborators
- Motivation, management and evaluation of workers during shifts
- Full administrative and operational management
- Leading by example
Marketing Communication
- Analysis of competitive markets
- Commercial strategy to give a lift to sales
- Management of social network to push sales and special events
Customer Service
- Ensure customer satisfaction by exceeding all expectation
- Management and analysis of customer feedback
- Ensure the best quality of service is provided at all times
- Complaint management and customer reviews
- Optimisation of the "Customer Relationship Management"
Financial Awareness
- Annual budget planning & forecasting
- Management of hotel cost to include payroll
- Analysis of profits & losses, financial analysis & reporting, sales reports & results
Computer Skills
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Windows / Mac OS
Expert
-
Microsoft Office (Word, Excel, Power Point, Outlook)
Expert
-
Opera / Micros
Expert
-
SAP / EMMA
Expert
-
PMI / ReviewPro
Expert
Languages
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French (Native proficiency)
Expert
-
English (Bilingual proficiency)
Expert
-
Italian (Limited working proficiency)
Intermediate
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Thai (Notions)
Notions